ckk — Privacy Policy

SECTION 01

Introduction

ckk ("we", "us", "our") operates the online casino and sports betting platform available at ckk.today ("the Platform"). This Privacy Policy describes how we collect, use, store, share and protect personal data relating to individuals who access or use the Platform ("you", "the User", "the Player"). This Policy forms part of our Terms and Conditions and should be read alongside them.

By registering an account on ckk, making a deposit, or otherwise using the Platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the ckk Platform.

SECTION 02

Personal Data We Collect

ckk collects personal data in several ways: directly from you when you register or use the Platform, automatically through your use of the Platform, and from third parties such as payment processors and identity verification services. The categories of personal data we collect include the following:

We collect only the personal data that is necessary for the purposes described in this Policy. We do not collect sensitive data such as racial or ethnic origin, religious beliefs, health information, or sexual orientation. Where you provide us with any such data voluntarily, we will treat it with the highest level of confidentiality and will not process it for any secondary purpose.

SECTION 03

How We Use Your Personal Data

ckk uses the personal data we collect for specific, legitimate purposes only. We do not process your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we process your personal data are as follows:

• Account creation, verification and management: to set up and maintain your ckk player account, verify your identity and age, and manage account settings and preferences.
• Transaction processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard, and to maintain accurate financial records for your account.
• Regulatory compliance and KYC: to fulfill our obligations under applicable anti-money laundering (AML) and Know Your Customer (KYC) requirements, and to prevent fraud, underage gambling and money laundering.
• Customer support: to respond to your enquiries, complaints and support requests, and to keep a record of your support history to ensure consistent service quality.
• Responsible gaming monitoring: to monitor gameplay patterns for indicators of problem gambling, to enforce deposit limits and self-exclusion requests, and to deliver responsible gaming communications where appropriate.
• Platform improvement and security: to monitor technical performance, detect and prevent security threats, and continuously improve the functionality and user experience of the ckk Platform.

ckk does not use your personal data for automated decision-making or profiling that produces significant legal effects. Where any automated processing is used, it is supplementary to human review and does not determine outcomes in isolation.

Our Privacy Commitments

SECTION 04

Legal Basis for Processing

ckk processes personal data only where a valid legal basis exists for doing so. Depending on the specific processing activity, the applicable legal basis will be one or more of the following:

• Contract Performance: Processing is necessary for the performance of the contract between you and ckk — specifically, to operate your player account, process transactions, and deliver the gaming services you have requested.
• Legal Obligation: Processing is necessary for ckk to comply with applicable legal obligations, including AML, KYC, tax record-keeping, and the prevention of underage gambling.
• Legitimate Interests: Processing is in the legitimate interests of ckk — for example, to prevent fraud, maintain platform security, monitor responsible gaming compliance, and improve the quality of our services.
• Consent: Where we process your data for purposes beyond those listed above (for example, sending you optional promotional communications), we will obtain your explicit consent first. You may withdraw consent at any time by contacting our support team.

SECTION 05

Sharing Your Personal Data

ckk does not sell, rent or trade personal data. We may, however, share your data with carefully selected third parties in the following limited circumstances, and only to the extent necessary for the specified purpose:

• Payment Processors: We share transaction data with payment service providers (including bKash, Nagad, Rocket, Upay and card processors) strictly to the extent necessary to process your deposit and withdrawal requests. These providers are contractually bound to use your data only for payment processing.
• Identity Verification Services: We share identity and document data with KYC verification service providers to confirm your age and identity as required by our compliance obligations. These providers operate under strict confidentiality and data processing agreements.
• Regulatory and Law Enforcement Authorities: We may disclose personal data to regulatory bodies, law enforcement agencies or courts where we are legally required to do so, or where disclosure is necessary to protect the legal rights of ckk or to prevent or detect criminal activity.
• Technical Service Providers: We may engage third-party technical service providers (such as hosting providers, analytics platforms, and customer support tools) who process data on our behalf under strict data processing agreements that prohibit them from using your data for any purpose other than delivering services to ckk.

SECTION 06

Cookies and Tracking Technologies

ckk uses cookies and similar tracking technologies on the Platform to ensure it functions correctly, to remember your preferences, and to analyse usage patterns so we can improve the Platform experience. The following types of cookies are used:

• Essential Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in during your session, and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking the Platform.
• Functional Cookies: Used to remember your language preference, display settings and other personalisation choices across sessions. Disabling functional cookies may reduce the quality of your experience on the Platform.
• Analytics Cookies: Used to collect aggregated, anonymised data on how players navigate and use the Platform. This data helps us identify performance issues and improve the overall Platform design. Analytics cookies do not identify you personally.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will prevent the Platform from functioning correctly. ckk does not use advertising cookies or third-party behavioural tracking cookies.

SECTION 07

Data Retention

ckk retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The retention periods applicable to the main categories of data we hold are as follows: Account data (including identity, contact and KYC documentation) is retained for the duration of your active account and for a minimum of 5 years following account closure, in compliance with AML and record-keeping obligations. Transaction data (deposit and withdrawal records) is retained for a minimum of 5 years from the date of the transaction. Technical and usage data is retained for a maximum of 24 months from the date of collection, after which it is anonymised or deleted. Support interaction records are retained for 3 years from the date of the last interaction.

Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with ckk's data disposal procedures. Where you request deletion of your data before the end of the applicable retention period, and we are not prevented from doing so by a legal obligation, we will action your request within 30 days of verification.

SECTION 08

Your Data Rights

As a player on the ckk Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat on the Platform or by email at [email protected]. We will respond to all verified requests within 30 days.

• Right of Access: You have the right to request a copy of all personal data ckk holds about you, together with information about how it is being used and with whom it has been shared.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. In most cases you can update your own contact details directly through your account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to any overriding legal retention obligations.
• Right to Restriction: You have the right to request that we restrict processing of your data in certain circumstances — for example, while the accuracy of data is being contested, or where you have objected to processing based on legitimate interests.
• Right to Object: You have the right to object to processing of your personal data where we rely on legitimate interests as the legal basis. If you object, we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

To exercise any of the above rights, contact our support team via live chat on the Platform or by email. We will verify your identity before processing any request to ensure that we only disclose or modify data belonging to you. There is no charge for exercising your data rights. We aim to respond to all verified requests within 30 days; where a request is complex or numerous, we may extend this period by a further 30 days with prior notice to you.

SECTION 09

Data Security

ckk implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or alteration. These measures include 256-bit SSL encryption on all data transmissions, OTP-based two-factor authentication on all account login sessions, role-based access controls restricting data access to authorised personnel only, regular security audits and penetration testing, and encrypted storage of all sensitive data at rest.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, ckk will notify affected players without undue delay and will take immediate steps to contain and remediate the breach. We will also notify relevant authorities as required by applicable law.

SECTION 10

Children and Minors

The ckk Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that a minor has registered an account or provided personal data to ckk, we will immediately close the account, delete all associated data, and reverse any transactions made during the period of underage access. If you believe that a minor has accessed the ckk Platform, please contact our support team immediately via live chat or email at [email protected] so we can take appropriate action without delay.

SECTION 11

Third-Party Links

The ckk Platform does not contain links to third-party websites. Should any third-party content appear on the Platform in the future (for example, game content hosted by game providers such as Pragmatic Play or Evolution Gaming), please note that ckk is not responsible for the privacy practices of third-party game studios or software providers. Those providers operate under their own privacy policies, which are separate from this Privacy Policy. ckk takes reasonable steps to ensure that game providers and other third-party service partners with whom we work maintain adequate data protection standards.

SECTION 12

Changes to This Privacy Policy

ckk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or the services we offer. Where any change is material, we will notify you via the Platform or by email to your registered address with reasonable advance notice before the change takes effect. The date of the most recent update to this Policy is displayed at the top of this page.

Your continued use of the ckk Platform following the effective date of any update to this Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how we handle your personal data. If you have questions about any changes, please contact our support team.

SECTION 13

Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way ckk handles your personal data, please contact our data support team. We are available 24 hours a day, 7 days a week via live chat on the Platform. Our team will acknowledge your enquiry promptly and aim to resolve it within 30 days.

You may also contact us by email at: [email protected]